A very popular international brand has a good market
presence in India, it produces high end laptops which are equipped
with the latest technology and backed by a well laid service network
of the company. Toshiba is one of the biggest names when it comes
to international market presence and technology.
The service network of the company is well laid out
in India with presence in every major city of the country, the larger
cities have more than one service center. All the information regarding
the service network of the company can be obtained from their website.
The website enables users to find out the contact details and location
of the service center in their city by the search by city function.
The company welcomes its customers to contact their
service centers in any part of the country for any sort of problem
faced by them with their laptop. The most common problems faced
by laptop users according to our research is with any of the following
devices (hardware) : Wi-Fi device, Liquid crystal display, Display
card, DVD writer, Keyboard, Touchpad, USB ports, Speakers, Soundcard,
Battery, Charging adapter, Bluetooth, Webcam, LAN adapter, Mic etc.
The users might also face problems with the company
installed software, like the operating system.
The free warranty coverage policy of the company
with their laptops is usually for a period of one year from the
date of purchase, they might also provide with a free warranty cover
for three years with some of their products. If the warranty cover
for the next two years is not free they charge a certain reasonable
amount for it. It's advisable to purchase the additional warranty
as it leads to a profit in the long term as users do not have to
spend anything on their laptops even when something goes wrong with
it.
